If for some reason there is a problem with your order we would kindly cooperate with you, as we are looking forward to delivering the highest possible level of customer satisfaction.
Please note that all exchanges and returns can only be processed for products in unworn, unwashed and original-factory condition, with complete packaging and accompanying documents, and must be done within the time frame stated below.
Orders from Greece: please return the product within 7 days from receiving the original order through any courier service (except postal service) by filling out our company’s details available upon your payment receipt.
International Orders: In case you require returning a purchased product from international countries please contact us through email at info@louloudimilano.com or call +30 210 7290727 and then return the product within 14 days from receiving the original order through international courier service by filling out our company’s details available upon your payment receipt.
*Courier expenses, customs and any other costs that might occur for the returned product are payable by the customer*
Note:
**Sales Section Products bought from our e-shop are not refundable and can only be exchanged with other products on sale or products from the currently available collection. Customer is responsible for covering any difference in prices between the two products.
We will happily exchange your unworn, unwashed and unaltered clothing or other purchased item within 7 (seven) working days of receipt (Orders from Greece), within 14 (fourteen) working days of receipt (International Orders). Exchanges can be made for a different size, different variation request, or another product of equal or greater value than the one originally purchased. Upon receipt of the product we will send you an email confirmation as well as the replacement product at the specified delivery address.
*Courier expenses, customs and any other costs that might occur for the returned product are payable by the customer*
*Courier expenses, customs and any other costs that might occur for the replaced product are payable by the company*
We would gladly proceed to a refund to the customer for the return of unworn, unwashed and unaltered merchandise or other purchased item if requested within 7 days (Orders from Greece) & 14 days (International Orders) of receipt from the day you purchased the product. Refunds will be processed only to the original form of payment. Shipping costs are the responsibility of the customer and will not be refunded by Louloudi Milano. In that case please contact us through email at info@louloudimilano.com or call +30 210 7290727.
**Notes:
Products bought from our e-shop and are on sale are not refundable and can only be exchanged with other products on sale or products from the currently available collection. Customer is responsible for covering any difference in prices between the two products.
In the rare case that Louloudi Milano sends an incorrect order or defective item, we will assume full responsibility for the replacement and delivery of the correct product to the customer in a timely manner.